Just moved into a new flat, picked up the quickstart kit, installed the router. Unfortunately, unable to access the internet. Logging into the settings shows internet as "access denied". Tried rebooting, restarting etc, but to no avail.
Have you phoned in to activate the Hub ?
Hub Activation number - 0800 953 9500
Best time is 08:00
Welcome to the community - many apologies for our delayed response.
Have you been able to get the hub activated and online since posting? I'm guessing you're all up and running now, but if not just give us a shout and we'll be happy to help.