new installation – cable is exposed in the street

[fluid]

Hi there – I'm a new customer. Some contractors came to install my cable on Friday but the cable is exposed. Could some one contact me about having it fixed?

[fluid]

Is there any one that could contact me about this?

Thanks

[John_GS]

Morning fluid

Thanks for posting and welcome to the community.

Thanks for letting us know about the cabling. I can see from a system check you've just had a pre-pull done for an upcoming install so I have reached out to the Field Managers for your area with the pictures enclosed to see if this is meant to be left like this for the upcoming install, or we need to sort it. I'll be in touch when I know more

Kind regards,

[fluid]

Thank John – appreciate that

[fluid]

My service has now started but the cable is till exposed in the street. Could someone assist with getting it sorted?
Thanks

[Tudor]

The cable, as such, is not exposed, it’s inside the green cable protector trunking. 

[goslow]

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@fluid wrote:
My service has now started but the cable is till exposed in the street. Could someone assist with getting it sorted?
Thanks

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You require something like the cover fitting as per image at message #1 below

https://community.virginmedia.com/t5/QuickStart-set-up-and/Needed-External-cable-entry-cover-on-pave...

[Matthew_ML]

Hi @fluid, thanks for getting back to us. 

I would love to help you resolve the issue of the exposed cables.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen. Thanks