new install apartment block

[iand]

hi  im just wondering where do i need to contact to see about an install i live in an apartment block street is cabled but the apartment block wasnt the building is owned by the housing association guiness partnership seems to be a wayleave issue i did get permision of the association for install just need to know how to get virgin to coontact them as im guessing they will need sort out the wayleave directly i have tried numerous times before to get connected promised call backs from virgin and nothing.

[Christy_D]

Hi there

If you can private message me the full address and postcode i'll check into this for you.

Thanks

Christy 

[nodrogd]

I just hope you are on the ground or first floor. Any higher up would mean you are unserviceable as VM will not install externally above this height. Only buildings that were internally wired at build allow installs above this height.

[Lee_R]

Hi @iand thanks for posting.

Have you liaised with my colleague, or do you still need us to investigate the wayleave issue on your behalf?

Regards

Lee_R

[iand]

your collegue is trying to help given my  adress details etc so hopefully i hear something soon

[Lee_R]

That's encouraging @iand

Please do keep us informed.

Regards

Lee

[iand]

hi is there any update on this??

[Alex_RM]

Hi iand,

I can see you've been sent a private message about this previously.

@Christy_D do you have an update for the customer?

Alex_Rm

[iand]

WELL BEEN 6 MONTHS ANY CHANCE OF A REPLY

[Beth_G]

I really am sorry you haven't heard back yet iand.

I'd recommend to try giving our Wayleave Team a call on  0800 952 0640, they'll be able to take a look into this for you and offer further help

Do let us know how you get on

Kind regards