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iand
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new install apartment block

hi  im just wondering where do i need to contact to see about an install i live in an apartment block street is cabled but the apartment block wasnt the building is owned by the housing association guiness partnership seems to be a wayleave issue i did get permision of the association for install just need to know how to get virgin to coontact them as im guessing they will need sort out the wayleave directly i have tried numerous times before to get connected promised call backs from virgin and nothing.

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Christy_D
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Re: new install apartment block

Hi there

If you can private message me the full address and postcode i'll check into this for you.

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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nodrogd
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Re: new install apartment block

I just hope you are on the ground or first floor. Any higher up would mean you are unserviceable as VM will not install externally above this height. Only buildings that were internally wired at build allow installs above this height.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Lee_R
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Re: new install apartment block

Hi @iand thanks for posting.

Have you liaised with my colleague, or do you still need us to investigate the wayleave issue on your behalf?

Regards

 

Lee_R

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iand
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Re: new install apartment block

your collegue is trying to help given my  adress details etc so hopefully i hear something soon

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Lee_R
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Re: new install apartment block

That's encouraging @iand

Please do keep us informed.

Regards


Lee

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iand
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Re: new install apartment block

hi is there any update on this??

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Alex_RM
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Re: new install apartment block

Hi iand,

 

I can see you've been sent a private message about this previously.

 

@Christy_D do you have an update for the customer?

 

Alex_Rm

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iand
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Re: new install apartment block

WELL BEEN 6 MONTHS ANY CHANCE OF A REPLY

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Beth_G
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Re: new install apartment block

I really am sorry you haven't heard back yet iand.

I'd recommend to try giving our Wayleave Team a call on  0800 952 0640, they'll be able to take a look into this for you and offer further help

Do let us know how you get on

Kind regards

Beth
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