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wb2222 · ‎13-12-2022

how hard is it to install this new hub considering the present one was installed by a virgin tech.

Adduxi · ‎13-12-2022

If you have an existing Hub, just unscrew the co-ax cable from the back of it, and screw it onto the new Hub 5. Replace the old Hub power supply with the new Hub 5 one and you should be good to go.

You might need to get the Hub 5 activated, so call the equipment activation number. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

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jbrennand · ‎13-12-2022

Its easy - what's the Hub model and the issue?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

wb2222 · ‎13-12-2022

New hub 5 and new instal kit WB

Adduxi · ‎13-12-2022

If you have an existing Hub, just unscrew the co-ax cable from the back of it, and screw it onto the new Hub 5. Replace the old Hub power supply with the new Hub 5 one and you should be good to go.

You might need to get the Hub 5 activated, so call the equipment activation number. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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