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Nina11
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new customer received contract summery but no delivery confirmation

on ‎27-01-2023 16:25

Hi,

I signed up for a new broadband and talk time contract, I have received an email contract summary, but I haven't received any delivery confirmation details? my hard wear was due to be delivered today for self installation. Trying to confirm if my order has been processed as I dont yet have account number I cant contact customer services?

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VM-Jon
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Re: new customer received contract summery but no delivery confirmation

on ‎27-01-2023 17:09

Hi @Nina11 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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