new contract

[blacha63]

Hi I order new contrac I moved in here last week but delivery didnt turn up CH2050280241, people who lived here are on 30 days cancellation period, Im just confused what to do wait for that 30 days pass and go online and order new contrac again or what ?

[Kath_F]

Hi blacha63, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been a delay with your services being activated. 

We're only able to have one live account at 1 address so your account will be unable to go active until the previous account has been disconnected. 

This is something we can certainly check for you for clarity but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,