Virgin Media Community

[JoeNSR]

Hi Virgin i'm new to my properties. The ex-owner was Virgin user but they cut the wire from the outdoor brown box so I cannot connect my hubs now. Could you send engineering to install the wire please?

[japitts]

Sounds like you need a manned engineer installation - the quickest way to book this is by calling.. 0345 4541111 or potentially the pre-install 0800 0521734 number.

Otherwise forum staff should pick this up in a day or so.

[Paul_DN]

Hi JoeNSR,

Thank you for reaching out to us in our community, welcome both here and to Virgin Media, I was able to locate you on our system with the details we have for you and it looks like you have spoken to us and arranged a technician, how are things now, are the services now connected?

Regards

Paul.

[JoeNSR]

yes the technician visited my place and reconnected the wire now. All good, thanks!

[Chris_W1 · Accepted solution]

HI JoeNSR, thanks for the reply and sorry to hear that you were having an issue with the cabling. I am glad to hear that this is now resolved and please do let us know if we can be of any further assistance. ^Chris