multiple calls with support, next appointment is 16 days away, I want to cancel

[reym]

So I signed up for Virgin broadband 10 days ago, received the router but couldnt get it to work (red/orange light.

I called support, 2 days later on the appointment day someone called, they're unable to come asking to reschedule, fine.

Two days later, technician showed up. After he ran some test, there's no signal on the OTDR tester and he said he couldn't open the cabinet, need a new cable (his words, not mine).

I can see from my account the next appointment is 16 days away...

I want to cancel my order (tired spending hours on the phone, tired of waiting) the cancelation team says I they're unable to cancel it because I have an active order. What do I do?

[Natalie_L]

Hi reym, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with the service since the installation. 

Have you been able to speak to the team to arrange the cancellation since your last post to us? 

If not, we would be happy to take a look at the account and see if there is anything we can do to assist.

Let us know and we can go from there 🙂 

Thanks