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moving the external cable

Joining in

I can not find how to contact an engineer to move the cable. I am having a new driveway put in. Can someone tell me how to get through to a person? I am going around in circles on the phone. Thanks 


Forum Team (Retired)
Forum Team (Retired)

Hey COSTELLO, thank you for your first post on our help forums and welcome to the VM community.

Great to have you on board! 🙂

Sorry to see you haven't had any help from the team regarding moving a VM cable at your property.

We'd love to see how we can best help with this, please kindly confirm the below so we can determine which is the best route to follow here:

a) are you currently an active customer?
b) is this a cable connecting to our wall mounted box which links the service into the house or other?
Are you able to post a picture from the site and this cable so we can view and advise more?
c) is there a cabinet or similar that needs removing or relocating at all in this case?

Lastly, could you tell us what our team has advised on your previous calls in regard to this?

Let us know more and we're happy to assist you, cheers.

Forum Team

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