Our cable runs diagonally across the top of our garden. We want to dig out garden for an extended drive. Does anyone know how much it costs to get cable re-routed and how we go about getting this done?
In my opinion it was never properly laid as we’ve always been able to see it.
Non-fault engineer visits are £99, and booked using the normal faults process.
At the moment, they're not being arranged due to Covid restrictions. Whether it makes any difference that yours sounds like an outdoor job only - I have my doubts. The policy is outlined at https://www.virginmedia.com/help/coronavirus-update under "keeping customers safe"
But it may be worth waiting for VM staff to pick this thread up on the off-chance it does.
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As the two members have advised that it would be a cost of £99 to get this done but we are also not sending out any technicians for anything other than faults and new installs, we hope that this will change in the next few weeks, when the national restrictions change.