Hi
I made at least three calls to Virgin Media, the last one I remember well because i was expecting it to go over the 2hr mark - instead it was 1hr:54m. I finally got VM to book me a visit to move the kit after i explained the situation. The following day I had a text cancelling the call; no reason, no one called me to ask how urgent my request was or how COVID safe we were, just cancelled it.
I phoned back that day and was cut off three times by people who couldn't or wouldn't do anything. I ended up with a call handler that tried to convince me that I wasn't the account holder - it turns out she didn't know Stephen was pronounced 'Steve N'. I finally got through and was told VM can't help not doing moves; when I asked what else I could do she said - you can always move it yourself.
I don't hold out much hope but, when the builders start in earnest the system will go down as it will be exposed to the weather when the rear wall is removed. At that point I will lose all my services as the power will be off to the back of the house. No Broadband, no phone, no TV
We have a 93 year old we are trying to make more comfortable in our bungalow by re-arranging the accommodation to provide better access for her and we will be left with no TV for her and no emergency phone - great!