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modem plug tripping the house electric

Hi,

please can some one send me a new 3 pin plug for my modem? the cable is floppy and it's tripping the power to the rest of the house.

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Very Insightful Person
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Re: modem plug tripping the house electric

Call it in as a fault and they will send you a new one

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: modem plug tripping the house electric

i tried to but the guy on the phone wasn't understanding me and put the phone down on me. So i tweeted virgin media and they said to post on here.

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Re: modem plug tripping the house electric

He just wanted you off the phone.
They can take a few days to respond on here.
Try calling between 0800-10.00 its usually better.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: modem plug tripping the house electric

Thank you for your post Lumon and welcome to our community. 

 

Sorry to hear you had some trouble over the phone, if you're able to pass security on the relevant account the team should have been able to order you a new power supply pack. 

 

Let us know if you still require this, if so we can take this to a private message to pass security before sending it out for you. 

 

Thank you, Emily.

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Re: modem plug tripping the house electric

Hi, yes we would still require this please 

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Re: modem plug tripping the house electric

Thank you for the quick response Lumon.

 

I'll pop you over a private message now with some security questions, please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

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