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missing router

Joining in

I ordered my self starter broadband kit to arrive yesterday but have received an email message saying I completed a gone away form and the box has not arrived. I haven't had any tracking details and I didn't complete this form. Can I have a status update on this?


Very Insightful Person
Very Insightful Person

Hi @bbc1 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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