I ordered my self starter broadband kit to arrive yesterday but have received an email message saying I completed a gone away form and the box has not arrived. I haven't had any tracking details and I didn't complete this form. Can I have a status update on this?
You could try calling the pre-installs team on 0800 052 1734
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday