Menu
Reply
PaulHunt1968
  • 4
  • 0
  • 0
Joining in
300 Views
Message 1 of 4
Flag for a moderator

missing power plug for white box on the wall (not the hub)

 

Hi, I am missing the wire coming out of the box to attach the plug to for power (I was asked to return it last time I ceased my virgin service).  I have the plug but does anyone know how I can get the wireVirgin Media wall socket.PNG

 

0 Kudos
Reply
jb66
  • 12.43K
  • 925
  • 1.83K
Very Insightful Person
Very Insightful Person
298 Views
Message 2 of 4
Flag for a moderator

Re: missing power plug for white box on the wall (not the hub)

You need a technician, the wire can only be removed if the socket has been opened up and tampered with.

0 Kudos
Reply
PaulHunt1968
  • 4
  • 0
  • 0
Joining in
281 Views
Message 3 of 4
Flag for a moderator

Re: missing power plug for white box on the wall (not the hub)

 

ok, thanks. The box has been opened to take the wire out (just like wiring a plug) so looks like I need to book an engineer

0 Kudos
Reply
Martin_N
  • 6.18K
  • 257
  • 366
Forum Team
Forum Team
246 Views
Message 4 of 4
Flag for a moderator

Re: missing power plug for white box on the wall (not the hub)

Hi PaulHunt1968,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for the missing cable. I have taken a look on our side and I can see you have spoken with one of our agents. 

 

Has this all been sorted for you now?

 

^Martin

0 Kudos
Reply