1st up, apologies for the lack of caps, my keyboard is knackered.
i had an appt on 27th august to install the faceplate for my tv service. the engineer didnt turn up. after many hours i was told that the appt would roll over to the saturday 28th august. stayed in all day an yes, another no show. again, many phone calls and live chats later i was promised an engineer would be out on bank holiday monday. he did turn up but was unable to install the faceplate as he said there was an issue with the cable from the box to my flat.
having waited to be contacted about this, i called and eventually was able to arrange an engineer for between 8 and 1 today. guess what, another no show and i am now waiting for the team to contact me.
not even sure what my question is apart from what is there i can do. no-one seems to care or take responsibility.