intermittent wifi drop-outs, "No Ranging Response received - T3 time-out" error, and low downstream power
Hi, I've been experiencing poor range and frequent wifi dropouts that happen at least every other day and when it's most severe, several times a day. I've identified that these dropouts coincide with "No Ranging Response received - T3 time-out" errors.
After looking at similar posts on the forum I've also noticed that the downstream power levels are way lower than they should be, please correct me if I've understood this incorrectly.
Attached below is a screenshot of the table from the Hub 3 dashboard:
I will also attacht he upstream table below as I'm not sure whether or not that will be helpful:
I'd really appreciate if somebody could tell me what I'd need to do to fix this issue. Thanks!
Re: intermittent wifi drop-outs, "No Ranging Response received - T3 time-out" error, and low do
You have far too low downstream power levels with too low SNR as well as too high upstream power. There is either a lose connection, bad cable or problem at the street cabinet. You definitely need a technician’s visit,
Call Customer Services on 0345 454 1111 or if you have a VM landline 150
or you could wait for a VM staff member to get to your post.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2