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intermittent connection in Area 06 (kent)

Connectivity issues since Sunday, no help online and afte a full day of waiting online I spoke to Roland  who took ,me through the usual checks but finally admitted that there is an issues that should have been resolved by 20:00 last night.

He also promised I would be called back.

 

next day., no phone call and I am still losing connectivity.

 

Any one else in this Area having issues and  suggestions on how to get some service?

 

Logan

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Alessandro Volta
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Re: intermittent connection in Area 06 (kent)

Losing connectivity on what? Wired or Wireless connections?

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Re: intermittent connection in Area 06 (kent)

Sorry, tech details;

 

I have a Hub 3.0

Wired b/band using cable (not a phone line)

Connectivity with the external b/band service (connection with the virgin service) is intermittent. 

Internal (inside my house) WiFi and gigabyte LAN connections are all ok. 

Hub has been rebooted and factory reset a couple of times so far.

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Re: intermittent connection in Area 06 (kent)

Hi Lord_logan

 

Thanks for posting and my apologies for the delayed reply.

 

I've checked the systems and no issues are showing. I do hope everything is resolved. Let me know if you need further assistance

Kind regards,

 

 

John_GS
Forum Team

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