Hi Shaunathesheep
It could be that the wire on the outside wall (usually brown box) might be disconnected (simply screw the cables back on) or the wire is disconnected at the cabinet (which will need an engineer visit) either way it sounds like a connection issue.
——————————————————
I work for Virgin Media, but all my options are my own.
REFER A FRIEND AND SHARE £100 BETWEEN YOU
**************ASK ME HOW***************
***************SEND A PM****************
If you found this information useful or please click thumbs up on Kudos icon and marking as a helpful answer.
THANK YOU ?
——————————————————