on 11-05-2022 10:21
Hi, I got offered a quick set up when I ordered my virgin broadband kit, turns out I dont have a proper virgin media box in my flat to connect it to, but only an ethernet wall plate. How can I book an engineer to sort this out for me? thanks
on 11-05-2022 10:56
staff will book something it takes them a few days to get to threads or ring but
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 13-05-2022 12:36
Hi kotowskka
Thanks for posting, welcome to both the community and also Virgin Media. Sorry about the confusion with the install and the cabling. I shall send you a PM now to get this tech visit booked in.
Best,
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