Hi, I got offered a quick set up when I ordered my virgin broadband kit, turns out I dont have a proper virgin media box in my flat to connect it to, but only an ethernet wall plate. How can I book an engineer to sort this out for me? thanks
staff will book something it takes them a few days to get to threads or ring but
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
Thanks for posting, welcome to both the community and also Virgin Media. Sorry about the confusion with the install and the cabling. I shall send you a PM now to get this tech visit booked in.
