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how much do virgin charge to move the internal white box to another room

Tuning in

Good Evening all 


any idea how much virgin charge to move the  internal white box to a different room  . my mums  is in a bedroom in the middle of her house and really needs it in her living room as she struggles to get a  wifi connection in  her living room 

also how do i  get this sorted   thank  you  


Very Insightful Person
Very Insightful Person

I believe that the current cost of a non fault technician visit is £25.

You should be able to arrange this via the customer service number.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).


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Thank you Graham

Hi @roxio,

Thank you for your post and welcome back to our community forums. We're here to help.

As @Graham_A has advised in their post, if you wish to move/relocate the installation of a wall socket then we can do this but there would be a charge of £25 to do so as detailed within our Price Guide.

If you're happy with this charge and would still like to proceed, let us know and we can assist you in arranging this.


Zach - Forum Team
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