All my neighbours on my street seem to be able to get VM but I cant. I am set back from the road so I guess its some sort of distance to connection point issue. Is it possible to speak to someone about looking into getting my house connected? I would be prepared to share the installation cost if necessary! Thankyou!
I dont know if you can help - i have made some progress in getting connected to virgin media but its all going wrong!
After i raised the issue of my neighbours having virgin media but my property showing as unavailable someone from sales contacted me and offered me the package with no installation cost
I agreed and signed up to an 18 month deal
The original installation date was postponed to 4th sep
In the meantime a network engineer came out and we agreed the best route to connect my property which involves digging 40m and laying the cable along a public tarmac footpath/walkway down the side of my neighbours house (but not on private land) to reach my border. He marked up the route.
I received a text from virgin saying they wanted to discuss the installation and i arranged a time to discuss today. Noone called but I got in contact with customer services who said the installation has been cancelled due to the cost of connection being prohibitive. I completely understand that this has to be taken into account but its disappointing noone has contacted me to tell me this seeing as installation is still scheduled for saturday!
Nonetheless i would be happy to help fund the cost of the installation so that it makes economic sense for virgin and that i get the services i have signed up for.
Its hard to contact anyone to discuss this as the customer facing teams say it is unusual request and they dont know who to ask.