Virgin Media Community

[OtisRomane]

how do I book an engineer

I've had my box for over a week and not been able to connect,

the engineer didn't turn up on the day that they were booked for, I've been on hold for over an hour and then disconnected with no support, the text service can't find my account even though I've given the right details.

Getting very frustrated and can't find any way to rebook an engineer without calling up and being on hold for another hour.

[jbrennand]

Can you give more background. What box - Hub, V6, Tivo?

Did you (or the engineer) call in to "activate" it ? If so did you see it working initially? Even if not I would call the activation line again to check ( 0800 953 9500 ).

What are the lights on the box showing/doing?