Virgin Media Community

[Craig89]

i am moving house soon and am an existing virgin media customer.

How can I possibly get this resolved using the website......it continuously throws me round in circles and eventually leads to a dead end.

[stabilo00]

https://www.virginmedia.com/help/moving-home

[Zak_M]

Good morning @Craig89 

Welcome back to the forum's and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with moving house. 

How are things looking since your post? Have you managed to get this sorted?

Kind regards,

Zak_M

[Craig89]

So far…I’ve been told the survey for my new house had been undertaken and all was fine for the installation date. The technician turned up (on time and very helpful) only to tell me he couldn’t find the cable needed to connect me… so much for the suitability survey! 
So… still no phone, broadband or tv boxes. 
Virgin have rescheduled for tomorrow (Tuesday 15th June). Fingers crossed it goes well tomorrow or it’ll be Sky. 
steve c. 

[Travis_M]

Hi @Craig89

Please keep us updated on how tomorrow goes 🙂

Regards

[jpeg1]

Suitability means it 'could' be connected.  It doesn't necessarily mean there is a cable is actually in place, as your last visitor found. 

If there has not been a previous Virgin customer there you may have to wait for the cable to be installed. 

[Craig89]

Ok thanks for your feedback. When the Virgin media guy phoned me he said he was checking to see if I could be connected on the appointed day. So, naturally when I was told that was the case and the technician turned up, I thought it’d be a done deal. There’s always a reason why. 

[jpeg1]

It seems that often when the engineer arrives to do the installation they haven't been told that the cable hasn't been installed.  

If there is no outside cable it will be another wasted journey tomorrow.