Menu
Reply
Cdocherty28
  • 2
  • 0
  • 0
Joining in
219 Views
Message 1 of 4
Flag for a moderator

have quick start but no wall socket

Hi

We were able to get the quick start kit and went for fibre broadband, but we've moved in today (tenancy) and there's no virgin wall socket! There's a sky cable coming out the wall and an open reach socket on the wall but nothing else - we can't connect the hub at all

 

I've been on hold to try and talk to someone for about 2 hours now, with no idea if I'm actually in a queue or not! The music is driving me crazy, and the help guides just bring you round in circles and don't help at all!

 

What can I do??? I can't even get through to someone to cancel, let alone try and fix this

0 Kudos
Reply
-tony-
  • 15.95K
  • 1.26K
  • 3.75K
Very Insightful Person
Very Insightful Person
210 Views
Message 2 of 4
Flag for a moderator

Re: have quick start but no wall socket

are you sure its a sky cable - might be VM without the internal box 

____________________

Tony
0 Kudos
Reply
Cdocherty28
  • 2
  • 0
  • 0
Joining in
191 Views
Message 3 of 4
Flag for a moderator

Re: have quick start but no wall socket

It has two pins and neither did anything when we plugged it into the router 

0 Kudos
Reply
Steven_L
  • 4.01K
  • 300
  • 390
Forum Team
Forum Team
132 Views
Message 4 of 4
Flag for a moderator

Re: have quick start but no wall socket

Hey Cdocherty28,

 

I have been able to locate your account and can see that you have been converted to a manned install and this has now been completed.

 

Is everything now working as it should be?

 

 

Regards

Steven_L

 

 

 

 

0 Kudos
Reply