Virgin Media Community

[Cdocherty28]

Hi

We were able to get the quick start kit and went for fibre broadband, but we've moved in today (tenancy) and there's no virgin wall socket! There's a sky cable coming out the wall and an open reach socket on the wall but nothing else - we can't connect the hub at all

I've been on hold to try and talk to someone for about 2 hours now, with no idea if I'm actually in a queue or not! The music is driving me crazy, and the help guides just bring you round in circles and don't help at all!

What can I do??? I can't even get through to someone to cancel, let alone try and fix this

[-tony-]

are you sure its a sky cable - might be VM without the internal box 

[Cdocherty28]

It has two pins and neither did anything when we plugged it into the router 

[Steven_L]

Hey Cdocherty28,

I have been able to locate your account and can see that you have been converted to a manned install and this has now been completed.

Is everything now working as it should be?

Regards

Steven_L