growing number of errors on my hub 5

[LeonBr]

Hi

I recently had an issue with my connection often lagging or disconnecting and we had an engineer come on site and they replaced some cabling and then things were great for a day or two.

We have started getting some issues again, and when i logged into my hub 5 i noticed that we have a growing number of Post RS Errors and Uncorrectable errors. I have also spotted a number of T3 and T4 timeouts showing on the router.

I wondered if someone would be able to take a look and let me know if we need to get another engineer out or if this is something that can be resolved remotely?

I will post logs etc 

Many thanks

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	275000000	7.6	41	QAM 256	18
2	139000000	8.1	40	QAM 256	1
3	147000000	8	41	QAM 256	2
4	155000000	8	41	QAM 256	3
5	163000000	8	41	QAM 256	4
6	171000000	7.9	41	QAM 256	5
7	179000000	7.8	41	QAM 256	6
8	187000000	7.8	41	QAM 256	7
9	195000000	8	41	QAM 256	8
10	203000000	7.9	41	QAM 256	9
11	211000000	8.1	41	QAM 256	10
12	219000000	8.1	41	QAM 256	11
13	227000000	8	41	QAM 256	12
14	235000000	8.1	41	QAM 256	13
15	243000000	7.9	41	QAM 256	14
16	251000000	7.8	41	QAM 256	15
17	259000000	7.8	41	QAM 256	16
18	267000000	7.6	41	QAM 256	17
19	283000000	7.6	41	QAM 256	19
20	291000000	7.7	41	QAM 256	20
21	299000000	7.6	41	QAM 256	21
22	307000000	7.5	41	QAM 256	22
23	315000000	7.3	41	QAM 256	23
24	323000000	7.2	41	QAM 256	24
25	331000000	7.1	41	QAM 256	25
26	339000000	7.4	40	QAM 256	26
27	347000000	7.6	41	QAM 256	27
28	355000000	7.8	41	QAM 256	28
29	363000000	8.1	41	QAM 256	29
30	371000000	8.4	41	QAM 256	30
31	379000000	8.6	41	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	0
2	Locked	40	1	0
3	Locked	41	3	17
4	Locked	41	6	18
5	Locked	41	10	17
6	Locked	41	7	16
7	Locked	41	3	18
8	Locked	41	1	0
9	Locked	41	1	0
10	Locked	41	0	0
11	Locked	41	5	10
12	Locked	41	6	9
13	Locked	41	0	0
14	Locked	41	9	55
15	Locked	41	5	11
16	Locked	41	11	53
17	Locked	41	7	9
18	Locked	41	0	0
19	Locked	41	4	7
20	Locked	41	9	53
21	Locked	41	4	11
22	Locked	41	3	11
23	Locked	41	5	9
24	Locked	41	4	10
25	Locked	41	4	8
26	Locked	40	7	54
27	Locked	41	8	53
28	Locked	41	0	0
29	Locked	41	7	53
30	Locked	41	9	51
31	Locked	41	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

5.1

2553473914

94022

[LeonBr]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.5	5120	QAM 64	1
1	43100000	46.5	5120	QAM 64	2
2	36600000	46.3	5120	QAM 64	3
3	30100000	45.5	5120	QAM 64	4
4	23600000	45.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	16	1

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

40.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

1

[LeonBr]

Network Log

Time Priority Description

30-12-2023 10:14:26	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-12-2023 10:14:26	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-12-2023 09:13:23	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-12-2023 09:13:23	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-12-2023 18:54:05	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 21:27:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 21:27:24	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 20:17:18	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 20:17:18	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 19:46:26	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 19:46:26	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 18:41:12	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 18:41:12	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 13:03:14	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 13:03:14	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 11:54:50	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2023 11:54:50	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-12-2023 23:26:49	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-12-2023 23:26:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-12-2023 22:25:21	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-12-2023 22:23:51	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-12-2023 22:22:21	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-12-2023 22:22:21	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-12-2023 04:48:55	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-12-2023 14:52:37	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-12-2023 14:49:45	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-12-2023 15:21:04	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-12-2023 15:21:04	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-12-2023 15:10:57	notice	REGISTRATION COMPLETE - Waiting for Operational status
20-12-2023 15:10:51	warning	Dynamic Range Window violation
20-12-2023 15:10:51	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-12-2023 15:10:51	warning	Dynamic Range Window violation

[Kain_W · Accepted solution]

Hi LeonBr,

Thanks for your post and welcome back to the community.

Sincere apologies for any issues faced with your Hub 5, from checking our service there does appear to be a connectivity issue.

So we can investigate matters further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,