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frayed outside cabling

MagzDinham
Joining in

on ‎02-05-2023 19:34

Hi, how do I report very badly frayed cabling where our outside box should be? We have noticed a definite deterioration recently and experiencing new problems with our broadband loading might be connected to this. I can't find anywhere on the website or app to report an issue with outside cabling. Thanks

 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎02-05-2023 23:11

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Tom_W1
Forum Team
Forum Team

on ‎05-05-2023 12:21

Hi @MagzDinham thanks for your post here in the Community, although we're sorry to hear of your concerns raised here.

Please allow me to send you a PM and I can look to get someone out for you to get this fixed!
Kindly expect the PM to arrive shortly and respond directly when you can.

Many thanks

Tom_W

MagzDinham
Joining in
In response to Tom_W1

on ‎10-05-2023 07:40

Hi Tom

Thank you for responding. I have sent you a private message woth the details you requested.

Kind regards

Margaret

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