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frayed outside cabling

Joining in

Hi, how do I report very badly frayed cabling where our outside box should be? We have noticed a definite deterioration recently and experiencing new problems with our broadband loading might be connected to this. I can't find anywhere on the website or app to report an issue with outside cabling. Thanks



Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @MagzDinham thanks for your post here in the Community, although we're sorry to hear of your concerns raised here.

Please allow me to send you a PM and I can look to get someone out for you to get this fixed!
Kindly expect the PM to arrive shortly and respond directly when you can.

Many thanks


Hi Tom

Thank you for responding. I have sent you a private message woth the details you requested.

Kind regards