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external box is broken and open to the elements -going in circles trying to get this fixed

i have been going round in circles on the phone and the website trying to notify VM that my external box needs fixing.

it s badly broken , no cover and the weather seems to affect the service.

 

i have sent phots and emails and spoken to call centres and it still remains un fixed

 

VERY frustrated any suggestions ?

 

any suggestions on a numb

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