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engineer

Hi there was meant to have a engineer visit but it never happened and every time i call 150 they just keep saying the is nothing wrong and there was no engineer visit but a week ago on the phone she booked one for the 17th and now been a full week with on and of broadband and failed one of my exams because i cant get online and its a 50 pound reset because i study science at Edinburgh college so please someone help me 

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Re: engineer

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 0.200001 32.237156 QAM256 1
2 147000000 0.000000 33.062504 QAM256 2
3 155000000 0.099998 33.062504 QAM256 3
4 163000000 0.099998 32.962662 QAM256 4
5 171000000 0.000000 32.321487 QAM256 5
6 179000000 0.000000 32.584778 QAM256 6
7 187000000 0.299999 32.962662 QAM256 7
8 195000000 0.400002 32.962662 QAM256 8
9 203000000 0.200001 32.962662 QAM256 9
10 211000000 0.099998 33.062504 QAM256 10
11 219000000 -0.200001 32.676208 QAM256 11
12 227000000 -0.400002 32.321487 QAM256 12
13 235000000 -0.299999 32.962662 QAM256 13
14 243000000 -0.299999 33.376591 QAM256 14
15 251000000 -0.599998 33.062504 QAM256 15
16 259000000 -0.500000 32.676208 QAM256 16
17 267000000 -0.400002 33.376591 QAM256 17
18 275000000 -0.500000 33.486542 QAM256 18
19 283000000 -1.099998 33.486542 QAM256 19
20 291000000 -1.200001 33.062504 QAM256 20
21 299000000 -1.200001 33.486542 QAM256 21
22 307000000 -1.099998 33.486542 QAM256 22
23 315000000 -0.500000 33.486542 QAM256 23
24 323000000 -0.099998 33.486542 QAM256 24
25 363000000 -0.599998 33.956509 QAM256 25
26 371000000 -0.400002 34.345688 QAM256 26
27 379000000 0.000000 33.956509 QAM256 27
28 387000000 -0.099998 34.345688 QAM256 28
29 395000000 -0.299999 33.956509 QAM256 29
30 403000000 0.200001 34.345688 QAM256 30
31 411000000 0.599998 34.345688 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 0 115935 0
2 Locked 566731738 25443 0
3 Locked 567045708 24846 0
4 Locked 566615181 32074 0
5 Locked 566082528 98442 0
6 Locked 567137239 49691 0
7 Locked 566394141 24923 0
8 Locked 329654075 30289 0
9 Locked 330159730 36684 0
10 Locked 330736101 25280 0
11 Locked 330403001 49647 0
12 Locked 327053342 87555 0
13 Locked 326809620 27732 0
14 Locked 326643575 19479 0
15 Locked 326177676 24584 0
16 Locked 329056765 55480 0
17 Locked 330037312 28978 0
18 Locked 330562348 32008 0
19 Locked 329179521 36887 0
20 Locked 334765333 59976 0
21 Locked 334706853 53080 0
22 Locked 334940711 51960 0
23 Locked 334667136 43979 0
24 Locked 464464833 32249 0
25 Locked 463127357 1414 0
26 Locked 463751679 704 0
27 Locked 464181545 1025 0
28 Locked 470365278 635 0
29 Locked 471736062 795 0
30 Locked 482283236 758 0
31 Locked 1089348915 599 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 759


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 2.2 8347936 12
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Re: engineer

How are you connecting to the hub? Is it wired or WiFi ? 

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Re: engineer

wired and hub 4
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Re: engineer

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Re: engineer

20201118_161156 (3).jpg

 found the problem but now when i call all they want to do is change the hub when its defo the line

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Re: engineer


@MattjVideos wrote:

20201118_161156 (3).jpg

 found the problem but now when i call all they want to do is change the hub when its defo the line


I can't see the image as it's requires authorising.

What have you found?

I can see the SNR on all your downstream channels isn't 'right'.

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Re: engineer

when i go out side to the virgin box and open it the 2 lights should be green but one of them are red but when i call virgin they keep saying im lieing and stuff
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Re: engineer


@MattjVideos wrote:
when i go out side to the virgin box and open it the 2 lights should be green but one of them are red but when i call virgin they keep saying im lieing and stuff

Sounds like you have fibre to the home.

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