Virgin Media Community

[alien_12]

I was booked for a visit today between 1300 - 1800 to upgrade my super hub 2 for fibre network phone. Engineer didn't turn up, and then I wondered if I actually need a visit. Surely it's a simple swap job that I could do? 

[Tudor]

These days it seems that replacement hubs are a technician’s visit, it’s only QuickStart ones that get sent by courier.

[Hayley_S]

Hello @alien_12,

Welcome back, thanks for posting.

I am sorry for the issue with your engineer visit, I checked our system and can see it has been rescheduled, can you see the new appointment on your online app?

Many thanks, 

[alien_12]

I got a text, I have another visit scheduled for this Wednesday morning. Thanks.

[Gareth_L]

Hi alien_12

Can you please let us know how the visit goes 

Gareth_L

[alien_12]

Engineer turned up first thing, all sorted within 30 minutes.

[Natalie_L]

Hi alien_12

Thanks for updating the thread and letting us know this has been resolved. 

Please get in touch if we can assist in the future. 

Take care,