Menu
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
356 Views
Message 11 of 18
Flag for a moderator

Re: engineer didnt turn up

a  phonecall back from a manager by 4pm which isnt looking good yet again and depending on who you believe as one last week said they couldnt give a timescale like that its between 24-48 hours

 

0 Kudos
Reply
Highlighted
  • 1.23K
  • 52
  • 110
Moderator
Moderator
368 Views
Message 12 of 18
Flag for a moderator

Re: engineer didnt turn up

Ah OK, the standard timescale for a Manager call back is the 24-48hours, however, if you have been advised a specific time, the Manager should stick to this. Unfortunately, sometimes they are delayed due to other duties however, they should do their best to stick to what you were advised. Please do let us know if you receive the call back by 4, if you don't, please pop back to us and we will be able to look into this further for you. 

Thanks

Lindsey_C

0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
363 Views
Message 13 of 18
Flag for a moderator

Re: engineer didnt turn up

still no phone call back i cant keep handling this being messed around and lied to with my mental health and anxietys this is pathetic

0 Kudos
Reply
Highlighted
  • 1.02K
  • 41
  • 102
Moderator
Moderator
357 Views
Message 14 of 18
Flag for a moderator

Re: engineer didnt turn up

Apologies bremma2009, 

We will be sure to feed this back, please can I take your complaints reference number? 

 

Dean C

0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
356 Views
Message 15 of 18
Flag for a moderator

Re: engineer didnt turn up

i never got given one as the service i received from the two managers wednesday and friday seemed to have resolved the situation
0 Kudos
Reply
Highlighted
  • 1.02K
  • 41
  • 102
Moderator
Moderator
352 Views
Message 16 of 18
Flag for a moderator
Helpful Answer

Re: engineer didnt turn up

Thanks for the reply bremma2009, 

I have now sent you a private message so I can take a closer at the situation. 

You can access your private messages by clicking on the purple envelope which is located at the top right hand side of your screen. 

Dean C

0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
336 Views
Message 17 of 18
Flag for a moderator

Re: engineer didnt turn up

I have replied

0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
331 Views
Message 18 of 18
Flag for a moderator

Re: engineer didnt turn up

still nothing from virgin or yourselfs despite being promised a phonecall back before 4pm from customer service and replying to you including my log in details nearly 2 hours ago
0 Kudos
Reply