Menu
Reply
parvinachchhu
  • 8
  • 0
  • 0
Tuning in
481 Views
Message 1 of 15
Flag for a moderator

delay on new connection

I am virgin media customer with Exellent service, I refer to my brother to take virgin media broadband.

My brother ordered on 5th July and virgin media promise to install on 17th July 2020 in E13 0RA postcode

there are 12 days pass and on 17th July waited for whole day, in evening time virgin media sent message on mobile that  Hi, its Virgin Media here. Your installation has been rescheduled to 11/08/2020, 1PM6PM. for any further queries, just reply to this text with CHAT to start texting with us.

when we replied there are no answer and why they reschedule and you can see how long they gave a date to install, this is not fair not 2 or 5 days delay they delayed 21 days. about 3 weeks not giving any reason.

I emailed virgin media no reply yet and they no answer any more

My brother need urgently it.  it is Possible early? or wait for 11th August 2020?

without any reason why they rescheduled?

 

0 Kudos
Reply
carl_pearce
  • 4.74K
  • 404
  • 711
Superstar
478 Views
Message 2 of 15
Flag for a moderator

Re: delay on new connection

I suppose it depends why it was delayed.

Does he already have the VM wall socket, or is there some work required to cable to the premises?

0 Kudos
Reply
parvinachchhu
  • 8
  • 0
  • 0
Tuning in
469 Views
Message 3 of 15
Flag for a moderator

Re: delay on new connection

before ordering everything cleared about that there have no VM wall socket

0 Kudos
Reply
carl_pearce
  • 4.74K
  • 404
  • 711
Superstar
466 Views
Message 4 of 15
Flag for a moderator
Helpful Answer

Re: delay on new connection

No wall socket?

Do neighbours have VM?

There could be ground work required, having to go through planning permission, which can cause delays outside of VMs control.

0 Kudos
Reply
parvinachchhu
  • 8
  • 0
  • 0
Tuning in
461 Views
Message 5 of 15
Flag for a moderator

Re: delay on new connection

No wall socket

yes neighbors have Virgin media connection

ok I understand there are no wall socket and We cleared before then why they not come at our place to check or else on 17th July 2020 and they directly reschedule after 3 weeks (11/082020) not giving any reason.

0 Kudos
Reply
carl_pearce
  • 4.74K
  • 404
  • 711
Superstar
456 Views
Message 6 of 15
Flag for a moderator

Re: delay on new connection

Sorry I have no idea as I do not work for VM.

Just offering suggestions as to why.

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.93K
Alessandro Volta
454 Views
Message 7 of 15
Flag for a moderator

Re: delay on new connection

Only VM can answer those questions.

You will have to wait for one of the VM Staff to pick up the thread.
Do Not bump your thread it will not get answered any quicker.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
parvinachchhu
  • 8
  • 0
  • 0
Tuning in
450 Views
Message 8 of 15
Flag for a moderator

Re: delay on new connection

I appreciate for your suggestion

thanks

0 Kudos
Reply
parvinachchhu
  • 8
  • 0
  • 0
Tuning in
448 Views
Message 9 of 15
Flag for a moderator

Re: delay on new connection

thanks for reply

0 Kudos
Reply
parvinachchhu
  • 8
  • 0
  • 0
Tuning in
328 Views
Message 10 of 15
Flag for a moderator

Re: delay on new connection

Its again rescheduled

That means we have to wait 2/3 month for new connection

This is not fair

The message come on mobile below:

Hi, it s Virgin Media here. Your installation has been rescheduled to 02/09/2020 between 8AM-1PM due to further external work needing to be completed. If you would like to know more please reply to this text with CHAT to start texting with us.

Tags (1)
0 Kudos
Reply