I am virgin media customer with Exellent service, I refer to my brother to take virgin media broadband.
My brother ordered on 5th July and virgin media promise to install on 17th July 2020 in E13 0RA postcode
there are 12 days pass and on 17th July waited for whole day, in evening time virgin media sent message on mobile that Hi, its Virgin Media here. Your installation has been rescheduled to 11/08/2020, 1PM6PM. for any further queries, just reply to this text with CHAT to start texting with us.
when we replied there are no answer and why they reschedule and you can see how long they gave a date to install, this is not fair not 2 or 5 days delay they delayed 21 days. about 3 weeks not giving any reason.
I emailed virgin media no reply yet and they no answer any more
My brother need urgently it. it is Possible early? or wait for 11th August 2020?
ok I understand there are no wall socket and We cleared before then why they not come at our place to check or else on 17th July 2020 and they directly reschedule after 3 weeks (11/082020) not giving any reason.
That means we have to wait 2/3 month for new connection
This is not fair
The message come on mobile below:
Hi, it s Virgin Media here. Your installation has been rescheduled to 02/09/2020 between 8AM-1PM due to further external work needing to be completed. If you would like to know more please reply to this text with CHAT to start texting with us.