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damaged cable

Hi all,

Would anyone know if there is a charge from Virgin to repair our damaged cable at the front garden of the property. We have lost all connectivity because of that.

Thank you in advance,

Lazaros  

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Re: damaged cable

This will require an engineer out to complete the repair which will be free.


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Re: damaged cable

Hello, I have sent you a PM regarding your query.


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Although I work for Vm all/most posts are of my own opinion

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Re: damaged cable

Hi there, the answer is no,accidents happen all servicing and the likes are FREE with Virgin,you would have to get a service call booked though for this to be corrected.

 hope this helps,Mike.


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Re: damaged cable

hi there is no hidden charges at virgin and everything is covered in the monthly charge so no extra charge to repair cable

Here to help! I'm a technician helping out whilst working from home. Find out more