on 07-07-2022 14:32
Hello, I bought a new build and had cat 6 port put in the bedroom as its a town house. when we moved in, they were blank plates and the developer said that virgin or BT would install them. When virgin came to install the hub, they said 'lets just get this bit sorted first, then we'll look at them'. It was Christmas Eve so I left it. Now whenever I speak to virgin, they don't know what I am talking about - neither do I really!
I have no signal in the bedroom and don't feel I need to buy a booster as I have a cable installed. Where do I get these plates, should it be virgin installing them? what cables do I need and what do I need to install in the bedroom to get wifi signal I can connect to?
07-07-2022 15:16 - edited 07-07-2022 15:19
Where exactly are the Cat6 ports located. If the 2 ports are properly connected together, It should simply be a case of connecting the VM Hub via a Cat6 cable from one of the Hub ports to your nearest Cat6 wall port.
Then on the other Cat6 port(s) just connect a device via another short cat6 cable, and job's done ! Something like this would do it on the other end in the bedroom - and allow more ethernet connections too (better for consoles etc).
on 07-07-2022 15:38
07-07-2022 16:06 - edited 07-07-2022 16:18
Yes - the Netgear is exactly that ... its a Wireless Access Point.
VM will not fit or connect the "faceplates" for ethernet cables - that's a DIY job - or get a Network company to do it.
Can you take photos of the various plates and post them here and than remove the blank plastic face plates and post photos of what lays inside them... Ignore the phone point plate - VM do not use them any more - phone is now VOIP into the Hub.
I am assuming in them will be the end of a Cat6 cable. Then it will need connecting to a RJ45 ethernet faceplate. Lots of these on Amazon/eBay for £5-10 - but connecting them is not for you I suspect - although there are kits for doing it on the same sites for ~£15.
I would ask the Developer to sort it for you. Or get an electrician/networker to do it for you - simple 10' cheap job for them.
If there are no Cat6 cables evident behind the blank face plate - what is there - nothing - a "pull rope" ?
on 26-09-2022 08:07
Thank-you! The developer was talking nonsense and finally came and fitted the RJ45's. Only took 11 months, 4 different teams and alot of chasing to sort it!
on 28-09-2022 09:01
Hi there @SaraQ
Thank you so much for popping back to us and I am so glad to hear that this has now been resolved for you.
If there is anything you need any help with in the future please do not hesitate to pop back.