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StuB2
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cancel technician

on ‎07-06-2021 21:29

Hi,

I have a technician booked for Wednesday morning this week. The issue is now resolved and I no longer require the appointment but I cannot find where to cancel online - I have looked everywhere! I can't find an email or text option either.

 

Thanks

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-tony-
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Re: cancel technician

on ‎07-06-2021 21:37

think you can do it via your VM account - log into that

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Tony
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newapollo
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Re: cancel technician

on ‎07-06-2021 21:38

Hi StuB2,

You should be able to log into My Virgin Media at the top of the page, or via the app and cancel the appointment from there.

my-virgin-media-app-tracking-appointments 

You should also receive a text message confirming the appointment which you can respond to and cancel it.

Dave

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