Virgin Media Community

[LC1485]

Want to set up my hub to a stronger security. However, when i enter the password  shown on the bottom of the Hub, it shown it's a wrong password. why?

[Adduxi · Accepted solution]

There are two passwords. One for WiFi and one for the admin console. Just in case you are trying the wrong one? 

[LC1485]

 

I picked the lower one but still not working…

[horseman]

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@LC1485 wrote: ………I picked the lower one but still not working…

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Was it an 8 digit numeric?

[Client62]

If this is to prevent the quite misleading messages from an iPhone just set the WiFi Security as follow :

[Chris_W1]

Hi LC1485, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the service and this is not the experience which we want you to have. 

Can you confirm if it was the 8 digit number? 

Have you now managed to log into the hub since posting? 

Chris 

[LC1485]

Yes, it’s 8 digit number & still can’t go into hub…

[jem101]

There is a chance that your hub wasn't brand new and was 'recycled' from another customer who has left or upgraded and VM neglected to factory reset it before you got it. If that is the case then I would suggest that your best option is to factory reset it yourself, stick a bent paper clip into the reset hole on the back, you should 'feel' the button depress and hold it in for a good 60 second. Allow the hub to restart itself and the default on the base sticker should then work.

[Kath_F]

Hi LC1485, 

Thanks for coming back to us on this one and confirming this for us. 

The next step is to do what jem101 has mentioned in their post. A timed PIN hole reset on the hub will revert the details to what is on the sticker. 

If you have any further issues though we may need to look at other options for you. 

Please pop back and let us know if you're able to log in to the hub after the reset. 

Many thanks,