Menu
Reply
Highlighted
  • 7
  • 0
  • 0
Tuning in
113 Views
Message 1 of 2
Flag for a moderator

cables installed but no engineer to complete installation

I have just had some construction for work my property in Slough and I was told to contact Virgin Media on the phone to contact Connor the area manager to assign an engineer out as I have been Tv, Wifi and Phone less for 4 weeks since my initial install date of 8th April was rescheduled and cancelled twice. 

 

I have called the customer service line as requested by someone at Virgin Media to call back once the construction work is done as i have been serviceless for A WHOLE Month.

 

No engineers have been assigned and this has really been the most frustrating experience as a new customer.  OFCOM complaint pending.

Tags (1)
0 Kudos
Reply
Highlighted
  • 300
  • 126
  • 106
Forum Team
Forum Team
106 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: cables installed but no engineer to complete installation

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

If my answer was helpful to you please mark you post as helpful answer and consider leaving kudos.
Thanks Scott

Want to do right by your nearest and dearest and both earn a £50 credit off your bill? It's simple, Just text ‘RAF 92082 to 80011 with your postcode, account number, friend's name and phone number, so we can call them now.

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply