broadband not working

[ojs1315]

we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. 

[Opme1981]

Hi

Restarting your modem and router should be the first thing you do when encountering an internet signal issue. Don't skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem. To restart your equipment, unplug the power cable for 60 seconds and plug it back in.

[newapollo]

Hi @ojs1315 

The engineer shouldn't have left without confirming you had a working connection.

Was it working when they left and has now stopped?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Has the hub been activated? - 0800 953 9500 

[Matthew_ML]

Hey ojs1315, thank you for reaching out and I am sorry you are having some connection issues.

I am going to send you a PM so we can look into this, please can you look out for the purple envelope. Thanks 

[Opme1981]

Thanks for the information.

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