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charlie9er
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broadband drops connection

every night from midnight onwards my internet will stop/reboot what is causing this issue as i am watching programs on netflix. this will last for about 30mins, and now i have a had enough if this is not sorted i will close my account

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Emma_C
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Forum Team
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Re: broadband drops connection

Hi Charlie9er, 

Thanks for your post and welcome to our community. 

 

Really sorry you're having some issues with the connection dropping each night and for the delay in getting back in touch. 

 

I've had a look at the back end of things using the details you used to sign up and I can see that since posting you've had some help from the team. 

Can I ask if this has resolved things for you or if you still need help?

If you do still require help please reboot the hub first and let us know this has been done

 

Emma_C - Forum Team
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charlie9er
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Re: broadband drops connection

hi. you say i have had help on this issue, over 65 views and no help, yes still got the problem.

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MikeRobbo
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Alessandro Volta
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Re: broadband drops connection

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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