Virgin Media Community

[Toto2017]

Hi,

I have a contract with Virgin Media with a fixed price until November 2021, but suddenly I got a letter in the post saying that my bill is increasing from 01.03.2021

I personally find this as a breach of the Contractual Terms.

What is your opinion?

[nodrogd]

Not fixed price, fixed term.

There is a clause in all contracts that prices can be varied during the term of the contract. The get out you have is that for a limited period you can leave without penalty.

Clause K.4 states: "We and/or Virgin Media Payments may change our charges at any time.  Any changes to our monthly charges will be published by us on the Virgin Media website and we will also give you notice of the change(s) at least 30 days before the changes take effect and you may cancel the services affected in accordance with paragraph N.6 without paying an early disconnection fee."

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#payin... 

[carl_pearce · Accepted solution]

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@Toto2017 wrote:

Hi,

I have a contract with Virgin Media with a fixed price until November 2021, but suddenly I got a letter in the post saying that my bill is increasing from 01.03.2021

I personally find this as a breach of the Contractual Terms.

What is your opinion?

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It appears to be in the terms and conditions you agreed to when signing a contract with VM:

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services 

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Changes to prices, terms and conditions and the services we provide to you – See Sections K and N

-  We may increase our charges under this agreement at any time. We may also change these terms and conditions and the services that we have agreed to provide to you.

-  If we do any of these things and the changes are likely to materially disadvantage you we will notify you of this and you can cancel this agreement by giving us 30 days’ notice in accordance with Section N, and you will not need to pay an early disconnection fee.

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So to answer your question, no breach that I can see.

[Z92]

The big question is, do you have a fixed price, or do you have a discounted price. Big difference. 

If you have a fixed price, then your bill will not increase during the contracted period. 

If you have a discounted price, then your discount will not decrease during the contracted period (but the base price may increase!) 

If either happen you can leave without charge, as specified in the contract. 

[Beth_G]

Hi Toto2017,

Any discount that you’ve been offered for the 12/18 months will still be honoured – so if you accepted a fixed price then you’ll receive that until the end of the discount period.  If you accepted a £ or % amount off, this will also continue to be honoured but you will see your price increase from the 1st March.

We will advise you in your communication how the price change will affect your deal.

Beth