Re: box intermittently turns off. freezes and pixelates on playback
Thanks for your post - I am sorry to hear you'd been having some issues with your set top box.
I've had a look at things from here and I can see that you were able to speak with us and arrange for a replacement V6 to be sent out to you. Let us know how things go with the new box if you haven't received it already.
Give us a shout if there's anything else you need from here.