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davmcc
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booking an engineer?

How can I book an engineer? Been on the phone all day to no avail.

There was a nearby lightning strike, and my hub along with a TV, PC and laptop are all fried. 

The Virgin Media troubleshooter has suggested switching on the hub as a remedy. I think I need an engineer visit to replace Virgin components.

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SCA1972
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Re: booking an engineer?

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

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My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Emma_C
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Re: booking an engineer?

Hi Davemcc, 

Thanks for your post and welcome to our community. 

I am really sorry to hear this and I can appreciate you're keen to get this looked into. 

I need to grab some details so we can get this looked into ASAP. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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