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book a engineering

Hi, I just moved to new home. When I ordered a Quick start pack it says that I'm already connected in my new home so so can use a quick start. But when I moved in I just noticed that I doesn't have a Virgin wall socket, so I can't connect. I try call a few times on 03454541111, to book an engineer but after a hour waiting it's disconnected me.

How I can book an appointment please.

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Re: book a engineering

Join the club. I’ve had internet issues since upgrading to gig1 last week. I managed to speak to someone very helpful this morning but got cut off during the transfer over to technical teams and now can’t get back through. 

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Re: book a engineering

Ringing at 8am is the best time to try and get through. 

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Re: book a engineering

Hi, Is your problem solved? I am having the same issue here? Please let me know how did you solve the issue?

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