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blue light card

Has anybody successfully set up a virgin media account online with blue light discount?

I logged into the blue light discount app, clicked claim discount, it transferred me to the Virgin Media Partners x Blue Light Card website where I set up and ordered a specific package deal. I have received Welcome, and Thank you for choosing virgin media emails, but no contract. 

I phoned Virgin Media who told me the offer does not exist. (Even though I literally ordered it off their website???) The sales advisor had no knowledge of Blue Light discount, and had no evidence of my setting up and ordering this package. 

So here I am, no TV, no WIFI, and still none the wiser as to whether I have a TV/WiFi bundle being delivered or not...

Please some one help!!! 😞

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Re: blue light card

Hello @krichards1 
Many thanks for your post and welcome to the community.
I am happy to assist you with this query.
I have sent you a private message as I'll need to take some personal details from you.
Please keep an eye on the purple envelope for my private message.

Here to help! I'm a technician helping out whilst working from home. Find out more

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