Recently moved house and the Virgin Media engineer who came out re-installed our services with a plug that says on it 'Be aware- if you switch me off your virgin media services will stop working' .
I need to unplug this plug as it has been put in really awkwardly, the wire is stuck under my tv cabinet and I cannot move the plug next to it, which I now need to unplug to move elsewhere in the house.
What exactly happens if I pull it out? Will services just need to reboot? Will it be off for hours? Will I need an engineer? It's not very clear and I haven't seen this kind of installation before in all the years I've been with VM.
Also why are they used? Since it's been installed this way I've lost a few HD channels too but have not been able to be in for an appointment so haven't reported it yet. Would a signal booster sort it instead? Can the installation be done another way? The move of services cost me £20 and it doesn't really feel like value for money to have dodgy coverage and a plug I'm worried to knock.
Thanks for any replies in advance.