bad SNR signal and post error

[kbtang88]

i having problem with my broadband I have keep restart my broadband every 10-20mins keeping getting no internet.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	0.5	40	256 qam	9
2	139000000	2.2	40	256 qam	1
3	147000000	1.7	40	256 qam	2
4	155000000	1.4	40	256 qam	3
5	163000000	1.4	40	256 qam	4
6	171000000	1.5	40	256 qam	5
7	179000000	1.2	40	256 qam	6
8	187000000	1	40	256 qam	7
9	195000000	0.7	40	256 qam	8
10	211000000	0.2	40	256 qam	10
11	219000000	0	40	256 qam	11
12	227000000	0	40	256 qam	12
13	235000000	-0.2	40	256 qam	13
14	243000000	-0.5	40	256 qam	14
15	251000000	-0.7	40	256 qam	15
16	259000000	-0.7	40	256 qam	16
17	267000000	-0.2	40	256 qam	17
18	275000000	-0.2	40	256 qam	18
19	283000000	0	40	256 qam	19
20	291000000	0	40	256 qam	20
21	299000000	0.2	40	256 qam	21
22	307000000	0.2	40	256 qam	22
23	315000000	0.5	40	256 qam	23
24	323000000	0.2	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	92	104
2	Locked	40.3	80	122
3	Locked	40.3	101	101
4	Locked	40.9	71	145
5	Locked	40.9	70	136
6	Locked	40.9	93	148
7	Locked	40.3	69	147
8	Locked	40.3	111	0
9	Locked	40.3	91	117
10	Locked	40.3	114	74
11	Locked	40.3	9	0
12	Locked	40.3	10	0
13	Locked	40.3	150	9
14	Locked	40.3	14	0
15	Locked	40.9	121	63
16	Locked	40.3	104	94
17	Locked	40.3	90	124
18	Locked	40.3	141	5
19	Locked	40.3	8	0
20	Locked	40.3	7	0
21	Locked	40.9	7	0
22	Locked	40.3	8	0
23	Locked	40.3	10	0
24	Locked	40.3	7	0

[jbrennand]

Post up the 2 upstream data tables and the network logs.

Keep checking those PostRS errors to see if they start increasing - they shouldnt !

Also,..are your dropping issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables - or do they stay connected fine? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

[kbtang88]

My devices stay connected but no internet i believe it's the cable coming to property otherwise if my wifi it will get disconnected right?

[jbrennand]

When we switch on our new Microwave oven (its near the Router) I lose wifi internet connectivity upstairs due to interference from it - not a bad cable outside.

So, what happens on a device connected on an ethernet cable? 

And lets see all the data.

Also ... set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[kbtang88]

it's the same with ethernet cable

[jbrennand]

---

@kbtang88 wrote:

it's the same with ethernet cable

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OK - then do what I asked in my first reply.

[kbtang88]

[jbrennand]

upstream data?

[kbtang88]

Do you mean from the router?

[kbtang88]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599952	44	5120	64 qam	1
2	36600321	43	5120	64 qam	3
3	30099825	42.5	5120	64 qam	4
4	43100210	43.5	5120	64 qam	2
5	23599931	42.3	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0