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bad SNR signal and post error

kbtang88
Tuning in

i having problem with my broadband I have keep restart my broadband every 10-20mins keeping getting no internet.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000000.540256 qam9
21390000002.240256 qam1
31470000001.740256 qam2
41550000001.440256 qam3
51630000001.440256 qam4
61710000001.540256 qam5
71790000001.240256 qam6
8187000000140256 qam7
91950000000.740256 qam8
102110000000.240256 qam10
11219000000040256 qam11
12227000000040256 qam12
13235000000-0.240256 qam13
14243000000-0.540256 qam14
15251000000-0.740256 qam15
16259000000-0.740256 qam16
17267000000-0.240256 qam17
18275000000-0.240256 qam18
19283000000040256 qam19
20291000000040256 qam20
212990000000.240256 qam21
223070000000.240256 qam22
233150000000.540256 qam23
243230000000.240256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.992104
2Locked40.380122
3Locked40.3101101
4Locked40.971145
5Locked40.970136
6Locked40.993148
7Locked40.369147
8Locked40.31110
9Locked40.391117
10Locked40.311474
11Locked40.390
12Locked40.3100
13Locked40.31509
14Locked40.3140
15Locked40.912163
16Locked40.310494
17Locked40.390124
18Locked40.31415
19Locked40.380
20Locked40.370
21Locked40.970
22Locked40.380
23Locked40.3100
24Locked40.370

 

15 REPLIES 15

jbrennand
Very Insightful Person
Very Insightful Person

Post up the 2 upstream data tables and the network logs.

Keep checking those PostRS errors to see if they start increasing - they shouldnt !

Also,..are your dropping issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables - or do they stay connected fine? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

My devices stay connected but no internet i believe it's the cable coming to property otherwise if my wifi it will get disconnected right?

jbrennand
Very Insightful Person
Very Insightful Person

When we switch on our new Microwave oven (its near the Router) I lose wifi internet connectivity upstairs due to interference from it - not a bad cable outside.

So, what happens on a device connected on an ethernet cable? 

And lets see all the data.

Also ... set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

it's the same with ethernet cable

jbrennand
Very Insightful Person
Very Insightful Person

@kbtang88 wrote:

it's the same with ethernet cable


OK - then do what I asked in my first reply.


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

kbtang88
Tuning in

My Broadband Ping - 19 Home

jbrennand
Very Insightful Person
Very Insightful Person

upstream data?


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Do you mean from the router?

 

kbtang88
Tuning in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14959995244512064 qam1
23660032143512064 qam3
33009982542.5512064 qam4
44310021043.5512064 qam2
52359993142.3512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000