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aimeeloftus
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apartment address not listed

I am trying to order a sim card, but when I try to enter my address it shows the building, but won’t let me enter my flat number

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Christy_D
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Re: apartment address not listed

Hi there,

Is it only a SIM card you are trying to order?

Have you spoken to an agent on the phone yet?

Thanks

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


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aimeeloftus
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Re: apartment address not listed

A new SIM only contract. I haven’t spoken to anyone on the phone yet.

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aimeeloftus
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Re: apartment address not listed

As I am an existing customer I’ve just realised it needs delivering to the address linked to my account for the discount. I still have access to that house so I’ll just order it to there and pick it up.

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Zoie_P
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Re: apartment address not listed

Hi Aimeeloftus, 

Thank you for your post 🙂 

I am sorry to hear you have been having issues with an order.

Can you just confirm is this for a new contract and not a replacement as we do not place orders via our forums, I can see you have managed to reach our team since your post. Can you confirm if they helped?

Zoie

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