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Very Insightful Person
Very Insightful Person
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Message 51 of 59
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Re: another hub router,Will work or not

I am no expert but maybe one who is will comment.... but thousands of post RS errors on every downstream channel on a new and freshly rebooted Hub, can only mean "noise" getting into the system and a fault in the OUTSIDE cabling or street cab or wherever and requires engineers to check all that out ? It looks like a dreadful connection that is beyond the tinkering phase.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 52 of 59
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Re: another hub router,Will work or not

They had 3months to fix it..ive done with vm. no more promisses. no more waiting no more lying.

I was paying bills for last 3months havinng no broadband..no proper service. Thats it.

And have a look how my broadband look like just after receving message saying that all is fixed:

zzz1.jpgzzz3.jpg

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Message 53 of 59
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Re: another hub router,Will work or not

My neighbours are facing exacly same problem..My friends from le18 area few miles away exacly same problem..so I do believe its not just a bad connection on my wiring that causing noise.. ..VM got some serious problems with they network and lying to their customers every draging out day after day.

100% dissapointed

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Forum Team
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Message 54 of 59
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Re: another hub router,Will work or not

I can understand your frustration if we've not been able to identify the issue at this stage. 

I will send you a PM so I can get some details, log your concerns, and escalate this as necessary.

 

Tom_F 

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Message 55 of 59
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Re: another hub router,Will work or not

zzz4.jpg

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Message 56 of 59
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Re: another hub router,Will work or not

Another RED day full of disconections every few minutes...

I've just tried to play a bit online before work ------- No chance at all..Thanks again VM.

I really hope u reply quickly for my complain and let me cancell contract ASAP and get out from u forever. It's getting silly now!!

 

""""dedicated complaints team will be in touch (usually within 7 days - no longer than 28 days) to discuss this further"""

------- no problem , before u do anything about it again, I will  get another bill to pay. embarrassing

 

 

19febr.jpg52867292_2262406057340088_115872612713758720_n.jpg

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Message 57 of 59
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Re: another hub router,Will work or not

Hi Arturjonski,

 

Thank you for your post. I can see you have a PM with my colleague if you refer back to that private message they can pick this up when next in. 

 

^Martin

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Message 58 of 59
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Re: another hub router,Will work or not

When VM is cancelled at an address then a new contract taken out, will the old kit at that address work? (In other words is the hub tied directly to the contract, or is the hub tied to the address and the address to the contract?)

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Hero
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Message 59 of 59
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Re: another hub router,Will work or not

When activated your equipment is registered to your account by its MAC address (for the hub) or its serial number (TV box), and your account has your address.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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