Yodel

[Kingfish]

Hi all,

Upgraded the account on the 3rd and was due to receive the new router on the 5th. Window given by yodel cam and went. Was still stuck on “due to be delivered on the 5th between x & x” two days later! 

To try and make it easier I selected for the package to be picked up from my local depot. Now when I look each day my collection day is pushed back by a day! Ie I looked on the 8th and it said collection on the 10th. By the 9th it was 11th and now it’s the 13th. 

Can only assume that the package is most likely lost or damaged and nobody is admitting it!! 

Can someone point me towards the next steps in getting this resolved? 

Thanks!

[Paulina_Z]

Hi @Kingfish,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with your equipment delivery! I understand that it can be frustrating.

Can you tell us if you have been able to receive/ pick up your parcel? 

Is there anything else we can do to help? Please let us know if you can.

Thank you.