Virgin Media Community

[Sneakyben]

I am expecting a '2 hour slot' email today from Yodel/Virgin (the virgin side is showing 'dispatched') for my new hub (hopefully a 5, if it isn't it is going back)

But so far no contact from Yodel yet...

Any ideas at what point they would send said email? (and at what point should I give up for today and start moaning to virgin?)

[Client62]

Oh ye of little faith !

[Sneakyben]

based on previous experience of yodel, and recent experience of virgin... I think my odds of a successful day are um, not high...

[jpeg1]

Virginmedia and Yodel are a perfect fit, a match made in heaven. Or do I mean the other place? 

[theportent]

I'm in exactly the same situation did yours arrive?

Delivery says today 1st Feb on the Virgin site but no message from Yodel with the 2 hour delivery slot. Don't hold much hope of it arriving today.

Tried speaking to someone on 150 and they "assure me I will get my text today" but it's 4:30pm now. Also checked on Yodel via webchat and they can't see a parcel for delivery to my address.

What a complete mess! Took time off work as well to make sure I'm around to receive and install the new hub. What a waste of a day.

[Sneakyben]

Yep, same for me... Nothing re delivery... Such a mess

[Sneakyben]

Guess what? No parcel, no comms.... expectations met! 

at least i didn't get a hub 4 delivered by mistake yet

[theportent · Accepted solution]

Same here no parcel and no text message.

Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. The guy did say it would be a hub 5 though 🤞. 

[Sneakyben]

How long were you on hold for?

[theportent]

1 minute max to get through but a longer while he was trying to find out what happened.