on 01-02-2023 10:37
I am expecting a '2 hour slot' email today from Yodel/Virgin (the virgin side is showing 'dispatched') for my new hub (hopefully a 5, if it isn't it is going back)
But so far no contact from Yodel yet...
Any ideas at what point they would send said email? (and at what point should I give up for today and start moaning to virgin?)
Answered! Go to Answer
on 02-02-2023 09:43
Same here no parcel and no text message.
Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. The guy did say it would be a hub 5 though 🤞.
on 01-02-2023 11:27
Oh ye of little faith !
on 01-02-2023 11:30
on 01-02-2023 11:40
Virginmedia and Yodel are a perfect fit, a match made in heaven. Or do I mean the other place?
on 01-02-2023 16:41
I'm in exactly the same situation did yours arrive?
Delivery says today 1st Feb on the Virgin site but no message from Yodel with the 2 hour delivery slot. Don't hold much hope of it arriving today.
Tried speaking to someone on 150 and they "assure me I will get my text today" but it's 4:30pm now. Also checked on Yodel via webchat and they can't see a parcel for delivery to my address.
What a complete mess! Took time off work as well to make sure I'm around to receive and install the new hub. What a waste of a day.
on 01-02-2023 17:18
Yep, same for me... Nothing re delivery... Such a mess
on 02-02-2023 09:08
Guess what? No parcel, no comms.... expectations met!
at least i didn't get a hub 4 delivered by mistake yet
on 02-02-2023 09:43
Same here no parcel and no text message.
Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. The guy did say it would be a hub 5 though 🤞.
on 02-02-2023 09:44
How long were you on hold for?
02-02-2023 09:45 - edited 02-02-2023 09:46
1 minute max to get through but a longer while he was trying to find out what happened.