I received an email from Virgin Media offering me a free upgrade to a Hub 4, which I accepted.
I received an email and a text from Virgin Media confirming that it would be delivered today (31 Aug) and that I would receive an email and text from Yodel with a 2 hour time window.
I have taken a day off work to be at home today but have not received any delivery notification from Yodel. When I contacted Virgin Media I was told that the parcel was "in transit" and still due for delivery today but when I contact Yodel they tell me that they are still waiting to receive the parcel from Virgin Media and therefore it won't be delivered today! The agent I spoke to at Virgin Media was next to useless. She couldn't give me any information at all, couldn't transfer to anyone who could and didn't have a Manager that I could talk to to escalate!
Can someone from the Forum Team look into this for me please. I have taken a day off work for nothing and need to know when my Hub 4 will be delivered so that I can take another day off and be at home when it is delivered. I'm also worried as when I accepted the offer of a replacement Hub, it said my old Hub "will be automatically deactivated six days after the agreed install date for your new Hub 4". I can't allow this to happen and be without internet because my parcel has been mislaid.
Thank you